letsbett Privacy Policy
Your personal information is completely safe at letsbett. We protect your privacy using SSL encryption and strict data protection standards.
letsbett ("we", "our") is a trusted online betting and casino platform in Bangladesh. This privacy policy explains how we collect your personal information, the purposes for which we use it, how long we retain it, and how we keep it secure. Please read this policy carefully before using any letsbett service.
By using our website (letsbett.lat), you are agreeing to this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.
What information we collect
letsbett collects the minimum information necessary to provide you with our services. The full scope of our data collection is described in the categories below:
1.1 Registration and identity information
- Full name, date of birth, and nationality.
- Email address and mobile number.
- Residential address.
- A copy of a national identity card or passport for age verification (when required).
1.2 Financial information
- Details of deposit and withdrawal transactions.
- Information about the payment method used — such as bKash, Nagad, Rocket, Upay, or partial bank account details.
- Transaction history and balance records.
1.3 Usage information
- Your IP address, device type, and operating system.
- Browser type and version.
- Date, time, and session information for website visits.
- Records of pages viewed, links clicked, and game activity logs.
1.4 Cookie and tracking information
We use cookies and similar technologies. See section 7 below for details.
Purpose of data collection
letsbett uses your information for the following lawful purposes:
- Account management: Completing your registration, verifying login, and keeping your account secure.
- Age and identity verification: Confirming that the user is at least 21 years old and that the information provided is authentic.
- Payment processing: Processing deposits, withdrawals, and bonus transactions.
- Service improvement: Analysing data to personalise your experience and improve platform performance.
- Customer support: Responding to your queries via 24/7 live chat or email.
- Responsible gaming: Identifying the risk of excessive gambling and taking precautionary measures.
- Legal compliance: Complying with applicable laws and regulations and preventing fraud.
- Marketing communications: Informing you about letsbett offers and promotions, subject to your consent.
Data sharing policy
letsbett does not sell your personal information to any third party. However, information may be shared in a limited way in the following circumstances:
3.1 Service partners
Only the information essential to perform a service is shared with payment processors (bKash, Nagad, Rocket, Upay, banks), technology service providers, and IT support partners. These organisations process data under our instructions and may not use it for their own purposes.
3.2 Legal obligations
letsbett may be required to disclose information pursuant to a lawful directive from a competent authority, a court order, or a legal requirement.
3.3 Fraud prevention
Information may be shared to assist in investigating fraud, money laundering, or other illegal activities.
3.4 Business restructuring
If letsbett is merged, acquired, or sold, user information may be transferred to the new owner. You will be notified in advance in such a case.
Data retention period
letsbett retains your information only for as long as necessary:
- Active accounts: All information is retained while the account remains active.
- Closed accounts: Even after an account is closed, information is generally retained for up to five years for legal and regulatory requirements.
- Financial transaction records: May be retained for a longer period in accordance with applicable regulations.
- Marketing data: Marketing communications are stopped immediately upon withdrawal of your consent.
At the end of the defined retention period, data is securely deleted or anonymised.
Data security measures
letsbett maintains both technical and organisational security measures to protect your information:
5.1 Technical security
- SSL/TLS encryption is used for all data transfers.
- Stored data is protected with industry-standard encryption.
- Firewalls and intrusion detection systems are active.
- Regular security audits and vulnerability assessments are conducted.
5.2 Organisational security
- Only authorised staff are granted access to data on a need-to-know basis.
- All staff sign confidentiality agreements and receive training.
- A rapid response plan is in place in the event of a data breach.
Please note — no one can guarantee complete security on the internet. We take every precaution, but if an incident does occur, we commit to notifying you without delay.
Your rights
As a letsbett user, you have the following rights:
6.1 Right to access
You may ask us what information we hold about you and for what purposes we are using it.
6.2 Right to rectification
If any of your information is incorrect, you may request that we correct it.
6.3 Right to erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
6.4 Right to restrict processing
In certain circumstances you may request that processing of your information be restricted.
6.5 Right to withdraw consent
You may withdraw your consent to receive marketing messages at any time. This does not affect the validity of consent given previously.
6.6 Right to complain
If you believe we are not handling your information correctly, you have the right to file a complaint with the relevant authority.
To exercise any of the above rights, write to us at: [email protected]
Cookie policy
Cookies and similar tracking technologies are used on the letsbett website. Cookies are small text files stored on your device that help improve your browsing experience.
7.1 Types of cookies we use
- Essential cookies: Essential for the core functionality of the website — maintaining login sessions, security verification, and so on. These cannot be declined.
- Performance cookies: Used to analyse how you use the site — page load speed, error information.
- Preference cookies: Used to remember your language, display, or other preferences.
- Analytical cookies: Collect usage statistics about the site to help improve the service.
7.2 Cookie controls
You can disable cookies by going into your browser settings. However, this may limit some features of the website. Blocking essential cookies may cause some services to not work correctly.
Protection of minors
letsbett is strictly a platform for users aged 21 and over. We do not knowingly collect or process the information of any person under 21 years of age.
Age is verified at the time of registration. If it comes to our attention that information belonging to a minor has been collected, that information will be deleted immediately and the account will be closed.
If parents believe their child has registered, please contact us at [email protected].
Policy changes
letsbett may update this privacy policy from time to time. For any significant changes:
- The "Last updated" date at the top of the page will be changed.
- A notification will be sent to your registered email for important changes.
- Continued use of the service after a change constitutes acceptance of the new policy.
We recommend that you check this page regularly to stay informed about the latest updates.
Contact us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us.
letsbett Privacy Team
What to include in your request
- Your registered email address.
- Type of request (access, correction, deletion, etc.).
- Information required to verify your identity.
- As much detail as possible.
We will process your request after confirming your identity.